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Annual maintenance & support

Your software evolves. Our support continues.

Going live is not the end of your project. We offer annual maintenance contracts to monitor your solution, carry out the planned work and support you as you use and develop it.

Why an annual contract

Technical support that continues after go-live

An application is a living thing: browsers change, components receive fixes, your needs evolve. Regular monitoring avoids unpleasant surprises.

Security

Security updates compatible with your architecture.

Backups

Checks that planned backups actually run.

Support

A contact who knows your solution.

Predictable budget

An annual amount known in advance.

Plans

Three plans for applications and software

Indicative annual prices, excluding third-party costs. Final content is set out in the contract.

Essential

For simple applications.

from CHF 1’490.– / year

Indicative starting price

  • Periodic technical check
  • Monthly application health check
  • Security updates compatible with the architecture
  • Periodic backup check, if included in the managed infrastructure
  • Up to 4 hours of standard technical support per year
  • First response within 3 working days
Choose Essential →
Most requested

Business

For business software and applications.

from CHF 2’990.– / year

Indicative starting price

  • Weekly technical checks
  • Corrective maintenance within the included hours
  • Updates as defined in the plan
  • Verification that backups run correctly
  • Up to 12 hours of support per year
  • First response within 2 working days
  • Periodic report of interventions
Choose Business →

Premium

For more complex business applications.

from CHF 5’990.– / year

Indicative starting price

  • Automated daily technical monitoring, where technically available
  • Review of detected anomalies
  • Agreed updates and maintenance
  • Up to 30 hours of support per year
  • First response within 1 working day
  • Periodic report
  • Annual review meeting
Choose Premium →

Plan comparison

EssentialBusinessPremium
Annual price (indicative)CHF 1’490.–CHF 2’990.–CHF 5’990.–
Suited toSimple applicationsBusiness softwareComplex applications
Technical checkPeriodic + monthlyWeeklyAutomated daily monitoring*
Security updatesYes, depending on architectureYes, as defined in the planYes, agreed maintenance
BackupsPeriodic check*Execution checkCheck + anomaly review
Support includedUp to 4 h / yearUp to 12 h / yearUp to 30 h / year
First response3 working days2 working days1 working day
Report—PeriodicPeriodic
Annual review meeting——Yes

* Where technically available and if the infrastructure is managed by us.

Websites only

A separate plan for websites

For a showcase or company website without application features, a lighter plan is usually enough.

Website maintenance

For showcase and company websites (not applications).

from CHF 690.– / year

Indicative starting price

  • Technical and security updates
  • Monthly functional check
  • Backup check, if hosting is managed by us
  • Up to 2 hours of small content changes per year
  • First response within 3 working days
Choose Website maintenance →
Transparency

What your contract covers — and what it doesn’t

We clearly separate three things: the development price, the maintenance price and the costs of external providers (hosting, domain, cloud services, licences).

Important terms

  • Stated times are first-response times, not guaranteed resolution times.
  • Support hours are specified in the contract.
  • Work not covered by the plan is quoted separately.
  • New features and major changes are not automatically included.
  • Hosting, cloud services, domain names, APIs and third-party licences are identified and priced separately.
  • Renewal and termination terms are set out in the contract.
  • No 24/7 support is offered without a specific organisation and contractual coverage.
  • Final services and service levels are confirmed in the signed contract.

Maintenance FAQ

Can I take out maintenance for an application built by another provider?

Yes, after a preliminary technical audit to check the state of the code and infrastructure. A tailored contract is then proposed.

Are unused support hours carried over?

Carry-over terms are specified in the contract. By default, included hours cover the current contract year.

Are new features included?

No. Major changes and new features are quoted separately, to keep maintenance clear and predictable.

Does the response time mean the issue is resolved?

No. It is the first-response time. Resolution time depends on the nature of the issue and is communicated when we take it on.

How do I cancel or renew the contract?

Renewal and termination terms are stated in the contract before signing.

Let’s talk about your project

Describe your needs: we will suggest a suitable approach and a detailed quote, with no obligation.